Not the experience I wanted for my son's prom. The good: Stephanie is a very nice person to deal with during the booking phase.
She is pleasant and professional. The bad: The driver was 30 minutes late due to ordinary traffic in the area. He apparently was not aware that this particular area became somewhat backed-up on Friday afternoon. I was also told that they rarely drive to my area.
That was poor planning on their part. Also, my son informed me that the limo was recently purchased and hardly anything inside of it worked correctly (TV, moon roof, etc.). It is reasonable to say that this took away from the prom experience and left he and his friends somewhat deflated.
Also, no attempt was made to resolve the time difference with the late arrival. The service was not personal and as I work closely with people who use this type of business on a daily basis I can honestly say I would not recommend nor use this company again.
Monetary Loss: $750.